Customer Testimonials

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Facebook Sep 15, 2024

Kenda H was absolutely wonderful! helped with all our questions. Friendly and caring! Definitely will see her again! 🙂

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DealerRater Sep 8, 2024

Great Job! Tech was very nice and kept me posted on progress. Applied coupon and gave me my discounts.

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Facebook Aug 11, 2024

She's HOME!!!! Last Wednesday I dropped by the dealership to look at a few trucks near closing time. Jeff talked us through figuring out what we wanted and took his time showing what was available while Ty worked to make a very good offer on our trade in. We were able to narrow it down to two trucks. The next day Makailah sealed the deal, and we took our truck home that afternoon. Even Phillip checked to make sure we were ok and to ensure we didnt need anything else. Customer Service means EVERYTHING to me. Walt Massey exceeded ...

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DealerRater Jun 27, 2024

Friendly and so helpful. Tish bent over backwards to get the car I wanted and finalized so quickly

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Google Jun 14, 2024

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Google Jun 13, 2024

Overall had a great experience, in the beginning process I was going to settle for any truck but the manager Mr Eric made me feel even more comfortable during the buying process. He told me don’t settle he will find the right truck even if he had to search at a different Walt Massey location. That’s the best feeling in the world when someone is that dedicated to making sure he finds the customer the perfect vehicle versus just selling them anything

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Facebook Jun 13, 2024

Just made the drive from Mobile to investigate buying a new 2024 GMC Acadia AT4. Well worth the drive! Met by Mitch as soon as I pulled in the lot. Within 3 hours I was driving my new Vehicle home. Friendly and fair people. Make the drive!!

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Google Jun 3, 2024

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Google Jun 3, 2024

Very clean and welcoming environment. Service staff are very knowledgeable and friendly!

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Google May 29, 2024

Kayla did a great job helping us get in our 2021 Silverado.

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Google May 22, 2024

Allison was excellent, from check in, keeping me informed along the way, and check out was smooth and professional. It's always a joy having my service work done at Walt Massey.

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Facebook May 11, 2024

We bought a 2022 Chevy 2500 from Walt Massy. Stephen and Cody went over and beyond to work with us to get the truck back to them for service. We have never had a dealership that made it their priority to make sure we were happy. Thank you for everything you done. We are so happy with our purchase and service.

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Google May 11, 2024

Kayla, I wanted to thank you again for your patience and understanding with me in our negotiations on the car. I was in sales for 13 years with a large company, and I understand how prospective customers can be a pain at times. You were totally professional, and you have the 'PERFECT' demeanor for sales. Walt Massey Chevrolet Lucedale MS is blessed to have someone like you in their employ. My wife and I absolutely love our 2025 Trax. It is so different from our 2018 Trax, but ALL in a good way. Thank you again, and thanks to all the staff there ...

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Google May 3, 2024

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Google Apr 29, 2024

The sales team has always been phenomenal. The service team has now stepped up big time! I took my 2024 out there for some work after having a limb rip some wires out. It took a lot of work and research because so much stuff was damaged but Bryan Freeman and the team at Walt Massey got it figured out. Bryan was the best that I have dealt with yet in the service industry. He was extremely informative and always kept me in the loop on what was going on. On this experience, I rate the service department a 10 out of 10.

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Google Apr 25, 2024

Very pleasant, helpful and easy to work with! Would recommend Kayla Levins to anyone who wants to purchase a vehicle. She stayed on top of everything and was very communicative. The entire experience was great!!

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Google Apr 24, 2024

Lucedale dealership service is excellent Hattiesburg Pine St dealership service is a extreme wreak and very difficult to deal with THAT IS WHY I CHANGED MY PREFERRED DEALERSHIP TO LUCEDALE

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Google Apr 23, 2024

Walt Massey Chevrolet got my problem solved in a couple hours and got me back on the road

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Google Apr 23, 2024

This was our 2nd auto purchase with Kayla and it was just as smooth as the first time. She had the auto we were interested in parked up front when we arrived. Test drive and paperwork took about 1 1/2 hours total. She is professional, personable, and very knowledgeable. I highly recommend her!!

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Google Apr 23, 2024

Mitch Greene always does the best at helping us find the vehicles we want! We’ve bought/traded at least 5 vehicles with him throughout the years and he has made each one super easy. He’s an ambitious salesman with a laid back personality, exactly what you need when you’re car shopping!

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Google Apr 20, 2024

Kayla was easy to work with and went over the top to ensure that we were happy

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Google Apr 20, 2024

We enjoyed working with Kayla!

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Google Apr 19, 2024

Mitch at the Walt Massey Chevrolet dealership was a great salesman. The dealership only had one financial agent on the day we purchased. While we were waiting our turn, Mitch made my family and myself feel right at home as he made conversation with myself my wife and my 4 year old son.

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Google Apr 19, 2024

Go see Mitch Greene for your next vehicle. He's the best. He goes above and beyond to help you find what you're looking for.

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Google Apr 19, 2024

I recently purchased my first new truck in 20yrs from Walt massey in Lucedale and had the privilege of working with Kayla. She was very personable, professional and patient as I looked at several trucks over the course of a few weeks. She made the buying process seem effortless. I recommend working with her to buy your next vehicle! Thanks Kayla!

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Google Apr 18, 2024

Kayla was awesome. She answered my emails fast, provided pictures and completed everything in a timely manner. First time I have ever bought a car on line and the process was perfect with everyone at Walt Massey.

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Google Apr 18, 2024

Jeffrey helped me find the right suv, was very professional. I will be back when I’m ready for my next vehicle.

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Google Apr 18, 2024

From the time I walked in Mitch Greene made sure everything was an easy and fast process. He was very professional and knowledgeable. Definitely will be back to buy another vehicle from him.

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Google Apr 18, 2024

Mitch was FANTASTIC! I went in with very low hopes of getting a vehicle but he went above and beyond and I pretty much walked out with my Equinox the same day! Very great at answering all of my crazy questions and showing every vehicle!

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Google Apr 18, 2024

Mitch Greene is a an absolute pleasure doing business with.

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Google Apr 18, 2024

Mitch was very knowledgeable,professional, and friendly. He made the purchase experience at Walt Massey very convenient.

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Google Apr 18, 2024

Mitch Greene is an awsome caresalesman!

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Google Apr 18, 2024

See Mitch Greene for all of your vehicle needs. He’ll pull out all the stops to help you find what you’re looking for!

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Google Apr 18, 2024

I had an excellent experience purchasing my truck thanks to Mitch Green! Mitch was professional, attentive, and exceptionally knowledgeable, making the entire process smooth and stress-free. He listened to what I needed and found the perfect truck that exceeded my expectations. Mitch's dedication to great customer service was evident in every interaction, and he made sure I was happy and confident with my purchase. If you're looking for a reliable vehicle and a pleasant buying experience, I highly recommend seeing Mitch Green. He truly goes above and beyond for his customers!

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Google Apr 18, 2024

Used Mitch Greene, he was Very knowledgeable, fast service, and great communication skills! Highly recommended

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Google Apr 18, 2024

Thank you so much walt massey for making things so simple and easy!! Kayla was without a doubt an absolute treasure to work with!! Definitely the best dealership in the state of Mississippi!! Come see Kayla at walt massey and I promise you will walk away with the biggest smile on your face!! Couldn’t be happier with my 2020 Honda Civic!!

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Google Apr 18, 2024

Kayla was the best salesperson! She was kind, friendly, and worked tirelessly to get the deal done.

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Google Apr 16, 2024

It was a very nice experience. Everyone was very nice.

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Google Apr 11, 2024

I had some questions not too long ago and Kenda answered them clear and directly. She was super knowledgeable and attentive. Would recommend them just because of this experience

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Google Apr 8, 2024

I was very please with the salesman, he listened to what I wanted and was sincere about trying to get it for me. I was surprised how quickly he was able to get the vehicle that I wanted. He was patient and help me to gain as much knowledge about the vehicle that purchased. I was very please with his help.

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Google Apr 6, 2024

It was very good

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Google Mar 26, 2024

Out of the five different dealerships, I’ve used for service by far this location has the absolute best customer service of any dealership I’ve ever been to, and definitely any GMC. Seriously these people listen pay attention, respond and care. Of course I don’t like how expensive it was nobody ever likes how expensive these things areand I don’t think it’s fair but I also think that if it was up to the people who worked there, they would help you out as much as they could

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Google Mar 16, 2024

Very friendly, informative, patient with our questions and decision, worked out all the details. Excellent day and job.

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Google Mar 7, 2024

Where do I begin? If I could give more stars, I most definitely would. So my grandmother needed work done on her vehicle and being the protective grandson that I am I wanted to be sure that she wasn’t taking advantage of so I joined her on the trip to Walt Massey. That is where we met Mrs. Jessica,, she not only was the most professional individual I’ve ever dealt with at an automotive dealership ship,, but she also was SOOO respectful and treated us like family. She found some things that needed attention on my grandmas vehicle ...

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Google Mar 5, 2024

Kind friendly fast

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Google Mar 1, 2024

Latisha was such a wonderful help with trying to get me a new vehicle. I greatly appreciate the attention to detail. She was a wonderful person to work with!

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Google Feb 29, 2024

I have been looking for a Toyota Tacoma Long Bed Army Green TRD Sport 4x4 for a long time. When I finally found one in Lucedale, Mississippi I was a little hesitant BEING I live in Idaho. This was a dream truck and I was willing to take a chance. What I was blown away by was how wonderful of an experience I had in buying a car from Walt Massey. My salesman was Clayton and I was beyond impressed every single step of the way. He was extraordinary to work with and he made me feel comfortable and taken ...

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Google Feb 26, 2024

Kenda kept me updated and had no questions on how my service was going

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Google Feb 24, 2024

A few months back, I was having buyers remorse on a new Toyota I had bought. I really just wanted my old Ram 2500 back, but knew that was going to be impossible. When I reached out to Walt Massey, I spoke with Makailah and she found exactly what I was looking for. She never got pushy and after I told her what I wanted to spend per month, she made it happen. At almost 50, it’s the best truck buying experience I’ve ever had. I will send everyone I know that is looking, to Walt Massey.

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DealerRater Feb 21, 2024

Fantastic service! Came all the way, picked up the car for the oil change and tire rotation, fixed a seat belt and detailed the car. Customer service all the way! Just go to Walt Massey. You can thank me later.

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Google Feb 15, 2024

This was a unique car buying experience! I purchased a 2022 Mustang Convertible online with the help of Zach in sales! It was delivered to me for free in Georgia. Everyone has done their best to get me on the road moving in the right direction. Thanks again!

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Google Feb 11, 2024

Fixed our Truck and sold us a new car.

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Google Jan 27, 2024

Brett Howell made the whole process smooth and easy! I would definitely recommend contacting him if you're considering making a Walt Massey purchase!

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Google Jan 24, 2024

Makailah Churchwell was my salesperson and she made the buying process so effortless. I highly recommend Walt Massey and definitely ask for her. Thanks for your time.

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Google Jan 24, 2024

I purchased a 2018 GMC sierra from Walt Massey in Lucedale this past week(1/17/24). Makailah Churchwell went above and beyond to make sure I found the truck I liked as well as making sure I got the best deal possible! Highly recommend you go see Makailah for your next vehicle purchase new or used! Thank you Mrs. Makailah for all your help!

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Google Jan 23, 2024

We had been getting the run around for weeks with other dealerships and salesmen in our area. We saw a truck we liked and got in contact with Brett. From the start he was very professional and informative. He was easy to work with and made the process seamless. If you’re looking at getting a vehicle here I would highly recommend asking for Brett. It was the best experience we’ve had with any salesman by far.

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Google Jan 16, 2024

Did most everything online had the car ready when I got there I love the experience of working with Walt Massey!

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Google Jan 10, 2024

Will definitely purchase from this dealership again!

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Google Jan 6, 2024

I just want to say THANK YOU to Makailah Churchwell she was AMAZING, Makailah went over and beyond our expectations.

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Google Dec 21, 2023

My wife and I traveled from Gulf Shores Alabama to Lucedale today to buy an AT4. I WELL did my research before the sale, Comparing trucks at dealerships from Florida to Louisiana online. Walt Massey in Mississippi was the ticket! The trip was well worth it! Got a great deal and the entire team at Walt Massey was so nice. We even brought our dog and everyone spoiled him rotten with attention. Shamyah helped me out on the internet side of things and she consistently answered my questions and looked into a couple of different trucks for me. Very nice ...

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Google Dec 16, 2023

Allison, the service department, and the courtesy drivers who picked up and delivered our vehicle are all top notch; friendly, informative, prompt, and great communication. Thank you!

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Google Dec 10, 2023

The team at Walt Massey is amazing. David was able to find the exact truck I was l looking for and the one feature it didn’t have, he went out of his way to add it for me. I would highly recommend this dealership.

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Google Dec 6, 2023

I live in south Louisiana and just purchased a new Chevrolet Tahoe from Walt Massey in Lucedale, MS without going to the dealership and seeing the vehicle. I was given an excellent deal and a great trade-in allowance after which Massey delivered the vehicle to my home with a full tank of gas and took away the vehicle I traded. I had an EXCELLENT experience dealing with Massey and the delivery of the new Tahoe to my home was outstanding. It was a pleasure working with the sales professionals, Clay, Shamyah and Tabitha, and I highly recommend Massey.

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Google Dec 5, 2023

Kayla was my sales lady. Had a quick and easy experience buying my car. Everything was done over the phone since I bought out of state and they handled the shipping and everything. She was very responsive to any questions I had. Overall great people to deal with.

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Google Dec 4, 2023

The lady with the service department that handled my paperwork is great and very professional. Thank you

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Google Dec 2, 2023

Jason, at the Lucedale store, was absolutely awesome. He took great care of us. He is the only reason the deal went through. The call center taking sales calls needs massive improvements. I had specific questions about a vehicle on the lot and wanted to talk to someone AT the store that could look and verify the car had exactly what I was looking for. I had 2 different salespeople from the call center LIE to me telling me they were physically at the store until having to admit they weren’t when I asked specific questions about options the car ...

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Google Nov 30, 2023

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Google Nov 27, 2023

Jeff McCardle did a great job finding the Tahoe we wanted! Very satisfied with our new vehicle! Will always buy from Jeff!

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Google Nov 27, 2023

Every thing was done in timely manner I like service except they value my truck 27000 only had it a year value deceased 11000 sorry that nuts least worse 35000

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Google Nov 23, 2023

First time customer. Was extremely satisfied with your professional treatment and quality of work done. Very thankful with all your staff.

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Google Nov 23, 2023

I was highly satisfied with our quality of help and service at Walt Massey in Hattiesburg. Zac Williamson was a fantastic salesman. We were in and out with our purchase in no time.

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Google Nov 9, 2023

Brandon and his team have made this process a seamless one. I'll definitely be back.

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Google Oct 12, 2023

The service department has been top notch while working through a small electrical issue. Every time I called, they had an answer. They never missed a beat. Nathan, Allison, and the rest of the crew are the best.

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Google Oct 12, 2023

The service was excellent and I was very impressed with the quick actions that they took. Amazing job

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Google Oct 4, 2023

Went in for oil change come out with a tire rotation and a new cabin air filter had no idea that there was a place left that actually did everything thy say very satisfied will be back again did a great job see yall next time

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Google Sep 20, 2023

Love visiting the service department! My advisor Jessica is always so helpful, she’s kept me up to date with my services, and above all she is so friendly. Above and beyond service every time

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Google Sep 19, 2023

Jessica Mannon was very kind and kept me up to date on my services. Will be coming back for all my service "needs".

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Google Sep 19, 2023

only problem I have is I get too many text and emails confirming my appointment. once is enough please.

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Google Sep 15, 2023

Dewayne went out of his way to make my service visit as pleasant as possible. Great job Dewayne!

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Google Sep 15, 2023

DeWayne Cubbage was very polite and explained the service I was receiving in a way that I could understand aI recommend Walt Massey service and DeWayne to all my friends and family !

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Google Sep 15, 2023

Bought my Suburban from Walt Massey in Lucedale, MS. Kayla was a great sales representative who went over and above for us. Then we had a couple of things needing to be fixed. In the service department, Allison Scott surpassed all my expectations with her kindness and thoroughness when helping me. I also spoke to the head technician who personally fixed my door and made sure everything was perfect. I could not be more happy with the service and the care provided by the people there.

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Google Sep 14, 2023

Everyone was very friendly and helpful

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Google Sep 11, 2023

Good service, as always.

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Google Sep 5, 2023

They just get that service means doing everything possible to make the experience as positive as possible. Well done!

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Google Sep 4, 2023

The staff in the service department were all very knowledgeable and helpful. A friendly and welcoming atmosphere.

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Google Aug 21, 2023

A few months ago I needed to purchase a vehicle. Samiyah, Clay, and the entire team worked diligently to get me the car I wanted at a price I could afford. Every day I'm thankful I contacted Walt Massey in Lucedale. I love my car!!

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Google Aug 21, 2023

Did not have the vehicle I went up there to look at ready. Instead they put me in a new vehicle with payments I can afford for about the same price. And it's a better vehicle!

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Google Aug 20, 2023

Excellent service

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Google Aug 12, 2023

A huge thank you to Allison Scott and Eric McMillan for all of their help! Great customer service and so helpful.

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Google Jul 25, 2023

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Google Jul 13, 2023

Went in for routine service Was met at the door by a very pleasant customer care service representative, escorted to a comfortable lounge. Thank you Walt Massey for the timely service.

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Google Jul 3, 2023

No hassle sale

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Google Jun 27, 2023

Mitch was a pleasure to work with! He is hands down our favorite car salesman! Nikki made financing quick and simple! She is amazing at what she does!

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Google Jun 24, 2023

Great customer service and it was done in a timely manner.

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Facebook Jun 23, 2023

Last year I purchased a wagoneer for my wife and shortly after I purchased a new Silverado trailboss for myself. We had a few problems at first and honestly I was big mad and I dang sure let it be known. Brandon walker, I’m assuming their regional manager contacted me and took care of everything! He was completely and utterly awesome! Fixed every single problem we had and gave me a free bed liner for my trouble! My salesman David Parnell was awesome too! So I definitely would recommend Walt Massey in Lucedale! They have taken good care of ...

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Google Jun 20, 2023

Everyone was professional and polite. Very friendly.

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Google Jun 20, 2023

Walt Massey Service did an excellent job helping me through my service issue. Would highly recommend them to anyone!!

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Google Jun 14, 2023

My service advisor was awesome as always, but I must say that I'm not very happy with the service techs themselves. This is the second time in a row that I've had an issue with my tire rotation. Last time, it wasn't done. This time, the tires were rotated, but the inflation pressure wasn't checked. I had to ask if that was supposed to have been done. My service advisor jumped right to it and had me pull up. A tech came out (with an attitude) and asked what pressure I wanted them to. Am I ...

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Google Jun 3, 2023

I had a time finding the right car. So glad I ended up at Walt Massey! Jason was so very helpful and friendly and honestly ever staff member we came in contact with were amazing. Found a safe and reliable vehicle for my family. 10/10 would recommend.

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DealerRater Apr 6, 2023

As always, I was in and out in a flash. They have very competitive pricing and are always courteous. This is the only place I take my car.

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